As a Commercial Customer Success Associate, you’ll own a book of 90+ commercial accounts, using automation and data-driven health signals to deliver a scaled, many-to-one engagement model. You’ll be the first point of contact for customer questions and feedback — executing targeted plays to protect renewal revenue and identifying accounts that need escalation before issues become risks. This role sits at the intersection of customer empathy and operational rigor, making it a great fit for someone who thrives on turning data into action.

You Will

• Own a portfolio of 90+ commercial accounts through a scaled engagement model — leveraging automation tools and lifecycle playbooks to ensure every customer receives timely, relevant outreach.
• Monitor account health signals (product usage, adoption trends, NPS, engagement data) and execute targeted plays to proactively address risk, drive adoption, and protect renewal revenue.
• Serve as the first line of contact for inbound questions and feedback from commercial accounts, resolving issues quickly or routing them to the right internal team.
• Drive the end-to-end renewal process for your book of business — tracking upcoming renewals, preparing value summaries, and managing renewal conversations to close.
• Identify and escalate growth-ready accounts to the Account Management team and flag at-risk accounts to Customer Success leadership with a clear summary of the issue and recommended next steps.
• Partner with CS Ops and tooling (e.g., AI or equivalent) to refine automation sequences, health scoring logic, and outreach cadences that improve outcomes across the commercial segment.

You Have

• 1–2 years of experience in a customer-facing role — Customer Success, Account Management, Support, or Sales — ideally in a B2B SaaS environment.
• Comfort managing a high-volume book of business using automation and playbooks rather than purely white-glove, one-to-one engagement.
• Familiarity with customer health scoring concepts.
• Comfort with AI platforms (e.g., Claude) and curiosity around driving automation for scaled customer outcomes.
• Strong written communication skills — you can craft a clear, concise customer email and tailor your tone based on account context.
• Demonstrated ability to stay organized and prioritize across a large account base, balancing proactive outreach with inbound responsiveness.
• Experience with CRM systems (Salesforce preferred) and comfort working across multiple tools simultaneously.

Preferred but not required

• Experience in localization, translation technology, or the language services industry.
• Exposure to renewal management or ownership of a commercial renewal cycle.
• Familiarity with scaled CS methodologies such as digital-led or tech-touch engagement models.
• Familiarity with CS platforms such as Gainsight, Totango, ChurnZero, or similar tools.

You Are

• Accountable. You own your book of business and don’t wait to be told when an account needs attention — you monitor signals and act before problems compound.
• Analytical. You’re comfortable reading health dashboards and usage data to decide where to focus your energy, not just relying on gut instinct.
• Customer-Focused. You treat every commercial account — regardless of size — as a relationship worth protecting, and it shows in how you communicate.
• Organized. Managing 90+ accounts without dropping the ball requires strong systems, and you’ve built habits that keep you on top of renewals, escalations, and follow-ups.
• Collaborative. You work closely with Account Management, Support, and CS Ops — knowing when to loop someone in and how to hand off context clearly.

You Will Enjoy

• Freedom - we are remote first
• Growth – an opportunity to learn and advance your career
• Wealth  – we offer a competitive salary and 401(k) + company match
• Wellness – health insurance; free medical plan for you and your family
• Balance – flexible PTO + 11 holidays; generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus – employee referral program and Apple equipment

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

We are considering candidates based in the Pacific or Mountain time zones at this time.

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

The US national base pay range for this role is $65,000 – $75,000, not including a variable incentive component. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

The post Customer Success Associate appeared first on Gigletter.

You can read more about Automattic’s company values here. 

About the Job

As a Happiness Engineer (“HE”), you’ll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We’re fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent flex days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now.  

Beyond customer support, you’ll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls. We want people who thrive on change and jump at new initiatives, plus those who love mentoring peers and making everyone around them better.

Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.

Career Growth as a Happiness Engineer

We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly believe in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible capacity, both within Happiness and all across Automattic.

What We’re Looking For

• WordPress and/or WooCommerce experience – While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.
• Customer support experience – You’ve worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.
• Initiative and impact – You’ve gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.
• Exceptional communication – You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus).
• Self-starter mentality – You’re independent, you never miss deadlines, and you thrive in a high-autonomy environment. You learn on the job and manage your workload without heavy oversight.
• Unique expertise – Whether you’re a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!
• AI fluency – You actively use AI tools to do better work, not just as a search engine. You’ve moved beyond prompting into building workflows, automations, or tools that create real value — for yourself or others. Whether you’ve shipped a Claude Code project, designed team-level processes around AI, or done something in between, you understand that AI is changing how we work.

Salary range: $40,000-$68,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. 

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

About Automattic 

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

The post Happiness Engineer – Customer Support & Success appeared first on Gigletter.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.

In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.

You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.

What You’ll Do

• Be the voice of Ramp’s Customer Support. You’ll spend your day engaging with customers, primarily via live calls, email, and chat.
• Diagnose across a broad product surface. Ramp isn’t one product — it’s payments, cards, travel, accounting integrations, and more. You’ll need to understand how they connect and where they break.
• Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn’t left waiting. You’ll work across Zendesk, internal tooling, and Slack-based escalation workflows.
• Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You’ll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what’s working, and play an active role in how these tools evolve. You’re not just a user — you’re a builder. We are all builders at Ramp.
• Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that’s sending agents down the wrong path, you don’t just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
• Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what’s happening, what you’re doing about it, and what they should expect — clearly and without filler.

What You Need

• You’re a systems thinker: you don’t just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
• You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you’ve applied them to get real work done. This is a hard requirement.
• You’re fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
• You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you’re not writing code.
• You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
• You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
• You’re comfortable on the phone. Many interactions start there.
• You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.

Nice to Haves

• Experience building workflows or automations using AI tools, not just prompting
• Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
• Background in payments infrastructure (ACH, wire transfers, card networks)
• Track record of working somewhere that shipped product fast and expected CX to keep up

Why be a CX Agent at Ramp

• Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
• AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
• Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn’t exist yet. If you’re invested, we’re invested.
• Culture that’s different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.

Read more about how Ramp thinks about AI and CX:

• How Ramp Became an AI-First Company — Geoff Charles, CPO
• Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager
• AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI

What to know before you apply

• Schedule & Shift Bidding – Please Read Carefully: CX Phone Agents work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Agents also cover 2–3 company holidays per year on a rotating basis. Ramp’s customers operate on financial deadlines that don’t pause.
• The product changes frequently. If you need a stable, predictable environment, this isn’t it. If you like learning new things every week, it is.
• This role is a launchpad for your career at one of the fastest-growing companies in fintech.

For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (80 days) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

The post University Grad | Customer Experience Agent appeared first on Gigletter.

Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.

If you want to contribute to infrastructure that empowers millions of developers to do their best work – join us.

Hours & location

While we hire almost anywhere in the world, we have a preference for someone in the United States for this role. Working hours must overlap with PT/MT for at least 20 hours/week. Central, Mountain, and Pacific time zones are ideal.

Preferred locations:

• United States

Why this job is exciting

You’ll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you’ll manage a book of 20-30 enterprise and commercial accounts, helping developers get real, measurable value out of our products. You’ll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.

This isn’t a passive relationship management role. You’ll be in the product, digging into health scores and telemetry, running 1:1 trainings, leading business reviews, and working alongside Named AEs and Field Engineers to move customers forward. Sourcegraph is also at an exciting inflection point as we shift from a seats-based model to consumption, which makes the CSM’s impact more tangible than ever.

Within one month, you will…

• Build relationships with your team, Named AEs, and Field Engineering counterparts
• Learn our product, value proposition, customers, and internal processes
• Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph
• Begin taking over your first accounts and establishing yourself as a trusted point of contact

Within three months, you will…

• Own regular cadences with your customers, understanding their use cases, building value maps, and tracking adoption health scores
• Identify which customers need more support, which are trending toward risk, and prioritize accordingly
• Start leading product trainings and basic demos independently, without relying on Field Engineering for standard engagements
• Partner with Named AEs on accounts nearing renewal or showing expansion signals

Within six months, you will…

• Drive adoption across your book, getting customers to actively use Deep Search, MCP, and consumption-based features
• Proactively surface risk and opportunity: which customers haven’t signed the AI addendum, who needs to move to cloud, where MAU is low relative to licensed seats
• Run internal business reviews and customer-facing QBRs with documented KPIs
• Serve as the voice of your customers internally, sharing feedback with EPD, PMM, and Support to influence product direction

About you 

You’re tech-curious, customer-oriented, and comfortable operating with a lot of autonomy. You don’t need someone to build your week for you. You can look at a book of 20-30 accounts, assess the data, identify what needs your attention, and go.

You are genuinely interested in developer tooling and the problems developers face. You don’t need to write code, but you need to care about what developers care about, get into Sourcegraph, and guide customers confidently on best practices. Leading a group training without backup from a Field Engineer should feel comfortable, not intimidating.

You are analytical and communicate well across audiences. You can pull up product telemetry, read health scores, spot patterns in usage data, and build a story around what it all means for a customer’s renewal. Then you can present that story to a room of developers or an exec and hold the room either way.

You are proactive and self-directed. There’s real gray space in how you structure your time here. You can look at a book of 20-30 accounts, decide what needs your attention, and build your own week without being told. You’ve also built something with AI, not just used it passively. Some sort of workflow, a real problem solved. You have opinions on the tools out there and stay curious about where things are heading.

You are coachable. If you haven’t done a lot of demos before, that’s okay as long as you can take feedback, incorporate it quickly, and command a room when it counts.

Required:

• Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences

Nice to have:

• Background in developer tooling, observability, infrastructure, or adjacent technical products
• Experience working with a large, varied book of business
• CS, engineering, or technical undergraduate background

Level

This job is an IC2.  You can read more about our job leveling philosophy in our Handbook.

Compensation

 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

The compensation for this role is $96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD.

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

The post Customer Success Manager – US [IC2] appeared first on Gigletter.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Customer Experience team at 1Password designs digital-first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long-term customer outcomes.

As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale.

This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital-first customer experiences in a fast-changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America.

What we’re looking for:

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
• Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
• Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
• Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions.
• Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas.
• Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
• Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey.
• Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up.
• Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued.

What you can expect:

• Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages.
• Build scalable customer journeys that help customers reach key milestones using content-led interventions and targeted human engagement when needed.
• Identify customer signals, behaviors, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle.
• Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing resources and tools.
• Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content.
• Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness.
• Use testing methods such as A/B testing, cohort analysis, and message iteration to improve campaign tone, timing, targeting, and outcomes.
• Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities.
• Build dashboards and reporting to track program health, surface insights, and recommend improvements to digital-first customer experiences.
• Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization.

USA-based roles only: The annual base salary for this role is between $121,000 USD and $175,000 USD. This role is also immediate participation in 1Password’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $115,000 CAD and $167,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you’re looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged—it’s an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.


Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.


What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy

Growth and future
RSU program for most employees
Retirement matching program
Free 1Password account

Community
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

The post Senior Digital Customer Success Campaign Manager appeared first on Gigletter.

We’re deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.

This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You’ll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team.

Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale—while gaining valuable experience in a dynamic, customer-first SaaS company.

Some of the things you’ll do

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate onboarding calls and one-off support sessions as needed

About You

• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency
• Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses

What we’re looking for

• 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
• Comfortable communicating with customers via email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
• Experience supporting customers at scale, with the ability to manage a high-volume book of business (e.g. ~1500 customers)

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 30-minute video call with Hiring Manager
• Take-home assignment
• Assignment review call with the hiring team

Logistics

• Hours: 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers
• Location: Remote, overlapping UK or Ireland business hours
• Contract: 6-months, with possible extension
• Collaboration: Works alongside Americas Scaled CS team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

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