As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you’ll be fielding both inbound and outbound demand. 

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io‘s solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in Ireland and USA. Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager 
3. 60-minute Mock Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

The post Mid-Market Account Executive, EMEA appeared first on Gigletter.

The company is founder led, profitable and growing. 

We are hiring a Design Manager to lead and contribute to our Visual Design practice supporting brand and site experiences. This is a hands-on leadership role suited to experienced designers who excel in people management, delivery ownership and strategic thinking.

The role entails

Your work will entail the application and evolution of existing guidelines, ensuring consistency across touchpoints. You will lead a variety of projects ranging from marketing campaign assets, data visualization, print and UI design related projects. You will be collaborating closely with the design systems and the sites team, influencing the UI of all our digital experiences. You will have opportunities to get involved in various stretch projects that go beyond the scope of brand design, allowing you to drive cross-department collaboration. 

As Design Manager, you will lead a team of visual designers responsible for brand and site-related work across Canonical. You will drive innovation, set direction, maintain quality, and ensure delivery supporting continuous professional growth of the visual design team. You will be able to step-in and craft exceptional visual solutions to set the creative vision. You will be expected to lead by example, not by theory alone.

On a day to day basis:

• Reviewing work critically and constructively, striving for excellence and consistency through direct feedback
• Contributing hands-on design work when capacity or complexity requires it
• Working with individual designers to support their professional growth
• Continuously overseeing and improving operational workflows, including production processes
• Working with stakeholders, especially Marketing, Web Engineering and Design Systems Director, to clearly define and validate outcomes
• Evolving design systems and guidelines to drive consistent quality and improve efficiency
• Coordinating with the rest of design leadership to mature our collective practice
• Bringing your team and others together to share their work and strengthen culture
• Helping make the value of design legible across the organisation and open source community

What we are looking for in you

• A portfolio demonstrating excellence in leading design process and execution (especially visually) in diverse organisations
• Experience managing complex projects and a team of designers while remaining actively involved in design work
• Advanced knowledge of visual design principles (typography, layout, colour, systems) demonstrating broad experience
• Strong processes understanding and ability to manage ambiguity, competing priorities, and limited resources with the ability to switch modes
• A clear point of view, balanced with openness to critique and feedback with deep care for usability and accessibility
• Commitment to skills development and mentorship
• A demonstrable passion for technology
• Thoughtful and self-motivated while being result-oriented, with a personal drive to meet commitments
• Exceptional educational achievement in design, or a compelling narrative about your alternative chosen path
• Professional written and spoken English
• Willingness to travel up to 4 times a year for internal events up to two weeks long

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.  

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Fully remote working environment – we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

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We’re deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.

This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You’ll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team.

Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale—while gaining valuable experience in a dynamic, customer-first SaaS company.

Some of the things you’ll do

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate onboarding calls and one-off support sessions as needed

About You

• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency
• Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses

What we’re looking for

• 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
• Comfortable communicating with customers via email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
• Experience supporting customers at scale, with the ability to manage a high-volume book of business (e.g. ~1500 customers)

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 30-minute video call with Hiring Manager
• Take-home assignment
• Assignment review call with the hiring team

Logistics

• Hours: 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers
• Location: Remote, overlapping UK or Ireland business hours
• Contract: 6-months, with possible extension
• Collaboration: Works alongside Americas Scaled CS team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

The post Contract Customer Success Manager, EMEA appeared first on Gigletter.